Ticketinfos

Tickets, early bird and all you need to know about them

As every year you will have the opportunity to pick between three different ticket packages for GalaCon. Each of them has their special perks.

For the GalaCon Evening Events, Gala Ball and Gala Party, there is an extra ticket. If you just want to visit the Evening Events, you can purchase an extra ticket for 16,- €. All GalaCon tickets (BASIC, PLUS and BIZAAM) include access to the Evening Events.

Tickets

By ordering a ticket, you declare to have read and accepted the Convention Rules and the Terms and Conditions of the Pony Events Federation e.V.!
Please use this form for cancellation, upgrade or downgrade requests.

Ticket Upgrade or Cancellation

Please use this form to cancel or upgrade a ticket. If you cancel a ticket more than 14 days after the purchase or less than 7 days before the convention, the cancellation fees are 15 € for BASIC tickets, 20 € for PLUS tickets and 30 € for BIZAAM tickets.

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Take part in our OC rollup banner raffle!
Every ticket bought before 01.01.2019 will take part in a raffle to win one of 50 slots for including your OC in a big rollup banner drawing.
The lucky winners will receive a poster print of this banner and the banner itself will be sold for the charity auction.

The winners will be contacted via email after the drawing of the raffle.

The winners where drawn and contacted via email! If you bought your Ticket before 01.01.19, please check your inbox and spam folder.

Here are some FAQ about tickets and our early bird system. If you have any other question or problems, please feel free to contact the ticket support via tickets@galacon.eu.

What is an early bird system?
It means that all tickets have an initial price point which increases after a certain date.
What are the tiers and which tickets will be affected for GalaCon 2019?

The early bird system will only apply to the basic ticket. All other tickets will be unaffected!

For GalaCon 2019 there will be three tiers depending on the time period:

  • Tier 1: Initial price            73€
  • Tier 2: After 02.04.2019  78€ (increase by 5 euro)
  • Tier 3: After 03.06.2019  83€ (second increase by 5 euro)
What are the reasons for this change?

For many events there is a lot planning necessary beforehand and some of the decisions and investments depend heavily on the available budget before the event even starts. GalaCon is no exception and unfortunately we have noticed a lot of delayed ticket sales over the past years. In 2018 the strongest month for sales was clearly July. The same month as the actual event.
With the new system we want to reward earlier purchases by the lowest possible rates.

Where does my money go to? Why is the ticket priced this way?

Here is a handy breakdown of our basic ticket price. The Plus and Bizaam tickets function the same way, just with the additional sponsor price added.

Can I pay in cash at arrival?

No, this is not possible except for a very few individual cases. During opening times, we cannot process cash payments because the reception desks are too crowded and we want to complete the check-in as soon as possible. Any delay may hinder visitors from attending the Opening Ceremony and other events in time.

An exception are Sunday and Family Tickets, which can only be purchased at the box office.

Also, it might be possible to pay in cash if you purchase a ticket right at the box office (as long as tickets are still available). But please mind that box office sales are opened after all visitors with reserved tickets have checked in.

Will tickets be sold during the convention (Box Office)?

Usually, tickets are still being sold at the box office. If the maximum visitor number is reached, sales have to be closed due to security regulations.

Can I upgrade a ticket?

Yes, this is possible. You will have to pay the balance between the price of the higher ticket class and the price of your current ticket. Please use the form given above for upgrade requests.

How much time do I have to pay?

If you chose prepayment, you should pay your ticket within 14 days after your purchase. We will send you a reminder after this time and may cancel your order after the expiration of time.

I need more time for payment. What can I do?

If you need more time for paying for your ticket due to any personal or other reason, please contact us via e-mail so we can expand the term. You may still receive reminders due to the automatic data processing, but the order will not be cancelled.

Can I get a receipt?

Yes, please contact us via e-mail.

I have a discount. How can I have it credited?

If you have received a discount as a panelist, musician etc., please order your ticket the usual way and notify us via e-mail.
If you have already purchased your ticket, please ask via e-mail for a refund.

Can I cancel an order?

According to our terms of service, you can cancel any order within 14 days after the purchase but at latest 7 days before the convention. For later cancellations, a cancellation fee  can be charged (of 15,- € for BASIC tickets; 25,- € for PLUS and BIZAAM tickets until May 31st, 35,- € for PLUS and BIZAAM tickets from June 1st).

Please check our terms of service and the given cancellation prices or ask via e-mail. Later cancellations

To cancel an order, please use the form given above.

What is the T-Shirt size for?

If you buy a PLUS or BIZAAM ticket, we need it to produce the t-shirts in the correct sizes and do not have to estimate the quantities.
If you don´t want to order a PLUS or BIZAAM ticket, you may leave it blank.

What does a family ticket cover?

Family tickets cover the same benefits as a BASIC ticket which are entry on both convention days and to the evening events.

A family ticket covers entry for two parents or legal guardians and all of their children resp. all children under their custody. The number of children is not limited as long as all children belong to the family.

Family tickets can only be purchased at the box office.

Please also note the special regulations on underage visitors. 

Are there special regulations on underage visitors?
What do Sunday Tickets cover?

Sunday tickets cover the same benefits as a BASIC ticket but are only valid on sunday. You will be able to attend all events that take place on Sunday only.

Sunday tickets can only be purchased at the box office.