Ticketinfos

Tickets, early bird and all you need to know about them

As every year you will have the opportunity to pick between three different ticket packages for GalaCon. Each of them has their special perks.

For the GalaCon Evening Events, Gala Ball and Gala Party, there is an extra ticket. If you just want to visit the Evening Events, you can purchase an extra ticket for 16,- €. All GalaCon tickets (BASIC, PLUS and BIZAAM) include access to the Evening Events.

Tickets

By ordering a ticket, you declare to have read and accepted the Convention Rules and the Terms and Conditions of the Pony Events Federation e.V.!
Please use this form for cancellation, upgrade or downgrade requests.

Ticket Upgrade or Cancellation

Please use this form to cancel or upgrade a ticket. If you cancel a ticket more than 14 days after the purchase or less than 7 days before the convention, the cancellation fees are 15 € for BASIC tickets, 20 € for PLUS tickets and 30 € for BIZAAM tickets.

I want to

Currently, I have ordered a

I want to receive the payment via

Your bank account number and BIC/SWIFT code, PayPal address etc.

Please wait...

 

Take part in our OC rollup banner raffle!
Every ticket bought before 01.01.2019 will take part in a raffle to win one of 50 slots for including your OC in a big rollup banner drawing.
The lucky winners will receive a poster print of this banner and the banner itself will be sold for the charity auction.

The winners will be contacted via email after the drawing of the raffle.

 

Here are some FAQ about Early Bird and tickets. If you have any other question or problem, please feel free to contact the ticket support via tickets@galacon.eu.

What is an early bird system?
It means that all tickets have an initial price point which increases after a certain date.
What are the tiers and which tickets will be affected for GalaCon 2019?

The early bird system will only apply to the basic ticket. All other tickets will be unaffected!

For GalaCon 2019 there will be three tiers depending on the time period:

  • Tier 1: Initial price            73€
  • Tier 2: After 02.04.2019  78€ (Increase by 5 euro)
  • Tier 3: After 03.06.2019  83€ (Increase by 5 euro)
What are the reasons for this change?

For many events there is a lot planning necessary beforehand and some of the decisions and investments depend heavily on the available budget before the event even starts. GalaCon is no exception and unfortunately we have noticed a lot of delayed ticket sales over the past years. In 2018 the strongest month for sales was clearly July. The same month as the actual event.
With the new system we want to reward earlier purchases by the lowest possible rates.

Can I pay in cash at arrival?

No, this is not possible except for a very few individual cases. During opening times, we cannot process cash payments because the reception desks are too crowded and we want to complete the check-in as soon as possible. Any delay may hinder visitors from attending the Opening Ceremony and other events in time.

Will tickets be sold during the convention (Box Office)?

Maybe, if there are still tickets left. There is a limit due to security regulations. If the maximum visitor number is reached, sales will be closed.

Can I upgrade a ticket?

Yes, this is possible. You will have to pay the balance between the price of the higher ticket class and the price of your current ticket. Please contact us via e-mail.

How much time do I have to pay?

If you chose prepayment, you should pay your ticket within 14 days after your purchase. We will send you a reminder after this time and may cancel your order after the expiration of time.

I need more time for payment. What can I do?

If you need more time for paying for your ticket due to any personal or other reason, please contact us via e-mail so we can expand the term. You may still receive reminders due to the automatic data processing, but the order will not be cancelled.

Can I get a receipt?

Yes, please contact us via e-mail.

I have a discount. How can I have it credited?

If you have received a discount as a panelist, musician etc., please order your ticket the usual way and notify us via e-mail.
If you have already purchased your ticket, please ask via e-mail for a refund.

Can I cancel an order?

According to our terms of service, you can cancel any order within 14 days after the purchase but at latest 7 days before the convention. For later cancellations, please check our terms of service and the given cancellation prices or ask via e-mail.

What is the T-Shirt size for?

If you buy a PLUS or BIZAAM ticket, we need it to produce the t-shirts in the correct sizes and do not have to estimate the quantities.
If you don´t want to order a PLUS or BIZAAM ticket, you may leave it blank.

What is the newsletter-checkbox for?

We may send out information about GalaCon or invite you to take part in a post-convention survey to get feedback from our visitors. According to German data privacy regulations, we have to ask for your consent first.

You do not have to check this box to proceed.