Here are some FAQ to solve some of the most frequent issues. If you have any other question or problem, please feel free to contact the ticket support via firstname.lastname@example.org.
How can I pay my ticket?
There are two options: Pay via credit card using the payment service provider Stripe or via bank wire transfer.
What is the bank account for bank wire transfer?
Please use the following account:
Bank: Sparkasse Hilden-Ratingen-Velbert
Account Holder: Pony Events Federation e.V.
IBAN: DE31 3345 0000 0042 1582 61
Can I use other payment options?
Unfortunately, using other payment options are usually not possible. If you cannot use either payment methods, please ask via e-mail for an exception.
Can I pay in cash at arrival?
No, this is not possible except for a very few individual cases. During opening times, we cannot process cash payments because the reception desks are too crowded and we want to complete the check-in as soon as possible. Any delay may hinder visitors from attending the Opening Ceremony and other events in time.
Will tickets be sold during the convention (Box Office)?
Maybe, if there are still tickets left. There is a limit due to security regulations. If the maximum visitor number is reached, sales will be closed.
When do I receive my ticket?
If you pay via Stripe successfully, the ticket is sent to you automatically after your purchase. Bank wire transfers have to be processed manually. This may take 2-3 days.
The Stripe payment failed. What can I do?
Please contact us via e-mail. We will delete the order and give you the chance for another try. Please do not retry ordering a ticket multiple times as each attemt is taken as a ticket reservation.
Can I upgrade a ticket?
Yes, this is possible. You will have to pay the balance between the price of the higher ticket class and the price of your current ticket. Please contact us via e-mail.
How much time do I have to pay?
If you chose prepayment, you should pay your ticket within 14 days after your purchase. We will send you a reminder after this time and may cancel your order after the expiration of time.
I have received a payment reminder. What do I do?
It means that we haven´t received your payment within 14 days after your purchase. If you think this is a mistake, please contact us via e-mail. If you did not transfer the money yet, please do so and contact us immediately. After one futile reminder, ticket orders may be cancelled.
I need more time for payment. What can I do?
If you need more time for paying for your ticket due to any personal or other reason, please contact us via e-mail so we can expand the term. You may still receive reminders due to the automatic data processing, but the order will not be cancelled.
Can I get a receipt?
Yes, please contact us via e-mail.
I have a discount. How can I have it credited?
If you have received a discount as a panelist, musician etc., please order your ticket the usual way and notify us via e-mail.
If you have already purchased your ticket, please ask via e-mail for a refund.
Can I cancel an order?
According to German consumer protection law, you can cancel any order within 14 days after the purchase. For later cancellations, please check our terms and conditions or ask via e-mail.
What is the T-Shirt size for?
If you buy a PLUS or BIZAAM ticket, we need it to produce the t-shirts in the correct sizes and do not have to estimate the quantities.
If you don´t want to order a PLUS or BIZAAM ticket, you may leave it blank.
What is the newsletter-checkbox for?
We may send out information about GalaCon or invite you to take part in a post-convention survey to get feedback from our visitors. According to German data privacy regulations, we have to ask for your consent first.
You do not have to check this box to proceed.