186 of you – nearly 15 % of all visitors – have taken part in our visitor survey and provided valuable information on how you have experienced GalaCon. Thank you so much for your support and your appreciative words!
Many of you also had some suggestions or criticism, which is also highly appreciated. As staff, we have a very different perspective from the average visitor, so your feedback is vital to learn what works and what doesn’t!
Of course we take all your answers to heart and see what we can do to make GalaCon even better! Some things are out of our control, but we give everything at least a closer look.
We have listed some of the most frequent answers below and would like to give you insight into what we will do, what we can’t do and what we are currently improving. We’ll also explain which issues we sadly cannot solve, and why.
Further below, you will also find the overall statistics from the survey.
If you are interested in some more basic data about GalaCon and its visitors, check out this article.
Frequent Suggestions and Criticism
If you didn’t see your specific suggestion listed here, don’t fret! We have forwarded all of your thoughts to the respective staff members for review and consideration.
First off, let’s check out what we’ve learned about our attendees through this survey. Knowing who comes to GalaCon and what they like helps us make the convention better, now and in the future! More information on numbers and countries of origin is given here.
Survey participation went up significantly in comparison to 2018, so we have much more reliable input to work with.
Just as in 2018, the majority of our visitors was still in the 17-35 age bracket, but we have visitors from all age groups!
Many of you are GalaCon veterans and visit us every year – but there is also a significant number of first-timers. It is great to see that GalaCon still attracts more and more people and is not just an old hat at this point!
Indeed, we have been around for quite a while now. Most of you have been a part of the Brony community since day one, but we are still seeing newcomers – and we are also visited by those who already liked ponies before it was cool!
Fans of Generation 1 to 3.5 are the ones who have been there before MLP:FIM – and there are quite a few! Seeing Generation 1 still being appreciated after more than 30 years allows us to be quite optimistic about our community. Maybe you’d enjoy a bit more retrospective on generations past?
Another reason to be optimistic is this result. Most of you are still an active part of the community and visit events frequently.
Rating of GalaCon
The written feedback is most valuable to us, but seeing general trends is also quite helpful
It is nice to see that GalaCon is still rated pretty well – also, most of you think that GalaCon 2019 was the same as or even better than GalaCon 2018 and want to re-visit. There is a slight negative shift, but this might also be a cause of the higher number of participants. We will definitely keep an eye on that considering the given feedback and count it as a call for improvement.
The outcomes pretty much resemble what we can conclude from your feedback above. We will absolutely take the ratings for catering and the schedule as an important sign. We’ll make sure the appropriate parties do what they can to improve things!
More insight into the schedule. We can definitely tell it can be too hard to decide which events you’d like to attend, and that the schedule could still cover more interests. We’re glad to see that overall, the event lineup still caters to a good range of interests, and will see that we can further improve on that!
On average, the rating for the line-up has improved a bit, but some of you still found certain musicians or group unfitting for one or the other event or would still wish for more fitting, danceable music.
Finding fitting musicians for the Gala Ball can be difficult. The fan community features a great array of performers, but not many of them play music for Gala Ball dances. However, we are optimistic that we can bring back some past favorites and offer a hopefully more appealing lineup for 2020!
The dress code is always an issue of dispute and has gone through a lot of change. For some of you it is way too strict – why even bother enforcing a dress code, making it mandatory for people to bring or even buy expensive clothing? For some of you it is way too lax – how can it be a proper ball with all those summer dresses and business casual outfits around?
The Gala Ball is a bit of a “historic mainstay”, having been the main event of GalaCon since 2012. It is also the namesake of the convention, tying it to the Grand Galloping Gala all the way back from season 1! It’s an event that’s near and dear to our heart and we’d like to keep it going in a befitting manner. Replacing the Gala Ball with a general open music event is a neat idea, but it isn’t an option for GalaCon, especially since the Ball still does get a lot of positive attention.
Part of a ball is also a certain dress code which suggests a sophisticated vibe, so we can’t really go without it. It would simply destroy the special atmosphere of the event which so many visitors appreciate and make it one of many music events. And even small details count – Very obvious, colorful sneakers, trousers or other unfitting clothing can stick out negatively in a ball environment.
Of course not all of you can afford an evening dress or a tuxedo and many more of you just can’t find any more extra space to bring ball wardrobe to GalaCon. We respect that and have lowered the dress code to what we consider an accessible level that makes it possible to attend the ball on a small budget.
We also still try to find ways to make it possible for everyone to at least listen to the music, but we have to account for fire safety and security issues, which sadly limits our options.
We are absolutely aware that having an event with a dress code requires compromise for everyone involved, ourselves included. Perfecting the ball could be impossible, but just combining the music events or replacing the Ball altogether is not an option either. We do our best to make the Ball the best it can be, however, and hope you enjoy it as well! We hope you try to think of our music event lineup as something that includes a bigger variety of tastes rather than excludes anyone!
Usage of Facilities and Attendance of Events
We are always curious to find out if what we offer sees enough interest or rather might not be worth the effort.
What we can definitely see is that activities like Buckball, Gala Run and the Scavenger Hunt are well received, so we will absolutely bring them back in the future! Also, your answers show that the Fursuit Room, the Cosplay Walk and the Fursuit Walk are quite popular and should become a permanent feature.
Ticket Sales & Support
Contrary to what we expected, most of you are not actually opposed to the Early Bird system. We are especially happy about the positive feedback on it! If you want to read more about the need for such a system and the overall prices, please visit our ticket site or read our recent article on convention costs.
The majority of you rated our ticket support positively. Still, we have improved our organization behind the scenes to provide faster support and more info. You can find more information on that as well as FAQ or support forms on our ticket site and on our ticket support site.
End of Generation 4
Of course, we have had some fears and negative thoughts about how the end of Generation 4 could affect GalaCon. We are still facing an uncertain future and are at quite the crossroads – should we include Generation 5, should we stick to Generation 4 or isn’t there a need for GalaCon at all in the future?
To plan for the future, we have added some questions about your thoughts and predictions. At this point in time, the results are quite encouraging – barely anyone thinks that the end of Generation 4 will affect GalaCon at all and most of you are open towards Generation 5. We have also experienced an increased visitor count, so at least we should be safe for the upcoming years.
Most of you would even visit GalaCon regardless of which Generation we will include or focus on.
But still, most of you want a focus on Generation 4 in the future and this is exactly what we want to achieve. If Generation 5 is as great as we expect, we will of course give it a try, but our beloved pony friends will still play a central role.
As said before – most of you are open towards Generation 5 and think that the community is here to stay, although it might decrease in the future. But don’t worry – we already have plans B to D ready to let GalaCon survive even a significant decrease in visitor numbers. If you are here to stay, so are we!
Do you want to read more about the outcomes of our survey? Then feel free to download the whole summary here!